We would love to hear from you
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Questions or concerns? Email us at email@example.com or fill out the form below and we will get back to you within 1-2 business days!
Where are you based?
We are proudly a Canadian owned small business and are based in Ontario, Canada.
When will I receive my order?
We ship all orders within 1-2 business days. You will receive a tracking number as soon as your item has been shipped. Please refer to the Canada Post website for the most up to date status of your order.
What is the status of my order?
You will receive a tracking number through email as soon as your order has been shipped. Please check your junk folder if you do not see an email within 1-2 business days after your order has been placed.
What are your products made from?
The Beauty Sleep Curler and Sleep Sets are made with 100% real mulberry silk. The silk allows for a gentle material to be used on your hair. What makes us different from other hair rollers is that we use real, Grade 6A Mulberry silk. All of our silk products are OEKO-TEX certified so you can have confidence in the quality of your hair curler.
How long will my curls last after using the Beauty Sleep Curler?
How long your curls last will depend on your hair type and environmental conditions! Most people who use The Beauty Sleep Curler find that their curls will last 12-24 hours!
How long does my hair have to be to use the Beauty Sleep Curler?
As long as your hair can be wrapped into two braids on either side, it will be long enough to use the Beauty Sleep Curler! Your hair must be long enough to wrap around a 0.65” diameter.
Does the Beauty Sleep Curler work best on thick or thin hair?
The Beauty Sleep Curler works great on thick or thin hair! You can use product before, after or while wearing the Beauty Sleep Curler to help with the hold of the curls.
Why should I stop using my hot tools?
The Beauty Sleep curler is much healthier for your hair than your hot tools because it does not require any heat to form the curls. The Beauty Sleep Curler forms your curls overnight, so you can spend the extra time you would normally need to do your hair in the morning sleeping in instead!
Refunds & Returns
Can I return my order?
We can offer you a full refund if your product is faulty, given that you ship your parcel back to us with all of its original components included. Please contact us for a return address and your reason for your return. Once we receive your parcel we can issue a full refund of the original value of your order (excluding shipping). Please note, Luna August reserves the right to refuse all returns, reshipments and refunds.
Do you ship internationally?
Yes, we ship to anywhere in the world!
What shipping carrier do you use?
We use Canada Post for all orders.
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